Shipping policy
SORIO Delivery Policy:
We process your order within 24 hours after payment validation.
The customer has the choice of delivery when placing their order.
We deliver all over Europe.
Here are the shipping costs and delivery times according to the chosen delivery method and destination:
The deadlines are expressed in Working Days.
France :
- Delivery in Pick up Relay - Chronopost 2shop (3 to 5 days): Free*
- Standard home delivery (2 to 4 days): 3€ ( via tracked letter )
- Express home delivery (1 to 3 days): 4,95€ ( via Colissimo )
- Delivery in Pick up Relay - Chronopost 2shop (3 to 5 days): 2.50€ - During exceptional promotional periods, Black Friday, Christmas, Sales, etc... This delivery is free for orders over €50
Europe :
- Home delivery DHL - Global Mail (3 to 5 business days): 5.90€
Overseas Territories:
- Tracked delivery Overseas (5 to 8 days): 4.95€ (tracked letter DOM TOM)
- Free tracked delivery to DOM-TOM from a purchase threshold of 100 €
Shipping of your package
The actual contribution to transportation costs is the one indicated on the website www.mysorio.com, on the day the buyer makes their purchase. Its amount is also indicated during the purchase validation.
Packages are generally shipped within 1 business day after payment is received. They are shipped with a tracking number. Regardless of the chosen delivery method, we will send you a link to track your package online. If you have not received this email, please check your spam folder.
Shipping fees include preparation and packaging costs as well as transportation fees. We strongly advise the buyer to carefully check that the address they provide is correct and complete. In case of an address error mentioned by the customer, no compensation will be possible.
The dimensions of the boxes are appropriate and your items are properly protected. The size of the Sorio packages is suitable for delivery in a standard mailbox.
Logistics
We want to provide the best delivery experience to our customers and in the shortest time possible. We also work with the following transport partners: La Poste, Colissimo & Chronopost.
Delivery is effective as soon as the Products are made available to the Client by the carrier.
No dispute regarding the delivery itself will be possible if the package appears to have been delivered, the carrier's computer system being conclusive.