Terms of service

GENERAL TERMS AND CONDITIONS FOR SALE AND USE WWW.MYSORIO.COM


SAS SORIO simplified joint-stock company with a capital of €250,000, registered under number 981995939, located 6 Armaillé Street, 75017 PARIS (hereinafter "the Operator"), publisher and operator of the site "www.mysorio.com" (hereinafter the "Site"), has established these general terms and conditions of sale and use (hereinafter "GTC-TCU"), governing access to and use of the Site.

They also set the terms and conditions under which the Operator agrees to provide the products (hereinafter referred to as the "Products") presented on the Site.


ARTICLE 1. ACCEPTANCE OF
Terms and Conditions

Before any use of the Site or purchase of Products on the Site, you acknowledge that you have read these T&Cs and you accept them without restriction or reservation.

You declare that you are legally capable of contracting.

The present T&Cs-GT&Cs also apply to any variation or extension of the Site on social or community networks, or applications, existing or to come.

We recommend that you download and/or print them so that you can keep them and refer to them in the future.


ARTICLE 2. ACCESS TO THE SITE

To access the Site, you must have a terminal device connected to the internet. You bear all costs related to your digital environment (computer hardware, software, and network connection), including the costs of internet connection.

The Operator may refuse access to the Site to any person who does not comply with these T&Cs.


ARTICLE 3. REGISTRATION

Access to certain Products requires the creation of a personal account.

Registration is free. It is done by filling out the online form provided for this purpose. To do this, you need to provide the following information:

First Name and Last Name  
Email address

You agree to provide accurate and truthful information about yourself.

A confirmation email is then sent to the provided address, with a summary of the login information.

The login ID is personal and cannot be used by multiple people, nor can it be assigned, rented, or transferred in any way.

The password is confidential and must not be communicated to a third party. It can be changed from your personal space. You must implement all necessary measures to protect your password.

You also agree to inform the Operator, by any means and as soon as possible, in the event of detection or suspicion of fraudulent or unauthorized access to your account.

You can request your unsubscription and the deletion of your account at any time, from your personal space, or by email at the following address: contact@mysorio.com.

The Operator reserves the right to delete your account without notice in the event of a violation of these T&Cs, and in particular:

  • In case of use contrary to the legislation in force;
  • In case of fraudulent use or identity theft of a third party;
  • In case of infringement of the rights of the Operator or a third party.

The Operator may also delete your account in case of inactivity for more than one (1) year.


ARTICLE 4.
PRODUCTS

The essential characteristics of the Products offered are presented on the Site.

You acknowledge having read this information prior to placing any order.


ARTICLE 5. ORDERS

Orders are placed online through the Site.

To place an order, you need to select the desired Products to add them to your cart.

You must then validate the details of your cart, the total price, correct any possible errors, and provide your billing and shipping address, as well as your payment method.

You definitively confirm your order by clicking on the payment button. This confirmation serves as your electronic signature, equivalent to a handwritten signature, and constitutes a firm and final acceptance of the sale.

Once the payment is accepted, the order is confirmed as soon as possible by sending a receipt via email to the address you have chosen.

Products are offered within the limits of available stock. In case of unavailability, an equivalent product may be offered to you. If you refuse, your order will be canceled and fully refunded.

The Operator reserves the right to refuse an order for Products in abnormal quantities.


ARTICLE 6. DELIVERY

The Products are supplied in metropolitan France.

Delivery is made to the address you provided, within the timeframe specified at the time of the order. The timeframe varies depending on the chosen delivery method.

You are required to personally receive the Products, or to designate a third party for this purpose.

The delivery of the Product is ensured by the carrier designated by the Operator. It is carried out by handing over the physical possession or control of the Product to you or to a designated third party.

You are required to check the condition of the Products upon receipt. In case of any anomalies (incomplete order, damaged, torn, or opened packaging...), you must refuse the delivery, noting your reservations on the delivery note and informing the carrier of the defects observed. You can also inform the Operator using the contact details provided below.

The Operator cannot be held responsible for the delay or inability to deliver an order due to an error on your part in providing your contact details. In this case, the Operator reserves the right to suspend delivery until the issue is resolved.


ARTICLE 7. FINANCIAL CONDITIONS

1. Price

Prices are indicated on the Site in euros, including all taxes. They take into account the VAT in effect on the day of the order.

The Operator reserves the right to modify them at any time. The price applied is the one in effect at the time of order confirmation.

Any potential delivery charges for Products are applied in addition. Their amount is indicated at the time of order confirmation.

Exceptionally, in the case of a clearly derisory price indication compared to the actual value of the item, the order may be canceled.

The Products remain the property of the Operator until full payment of the price.


2. Payment

The payment is made in full, by credit card via a secure system or by: Paypal.

Your payment method is charged at the time of order.

Any refusal of payment or partial payment will result in the automatic cancellation of the order, and you will be informed by email.

You expressly agree that invoices will be sent to you in electronic format.

The Operator also reserves the right to refuse any order in the event that you have not fully or partially paid for a previous order or in the case where a dispute is ongoing.

The data recorded by the Operator serves as proof of the transactions concluded on the Site.


ARTICLE 8. RIGHT OF WITHDRAWAL

1. Legal right of withdrawal

The consumer client has a legal right of withdrawal provided for by Article L221-18 of the Consumer Code.

You can exercise your right, without having to justify your decision, within 14 days from the receipt of the Products by you or the third party, other than the carrier, that you have designated.

In the case of an order for multiple Products delivered separately or in the case of an order for a Product made up of lots or multiple pieces whose delivery is staggered over a defined period, the deadline runs from the receipt of the last Product or lot or the last piece.

For contracts providing for the regular delivery of Products over a defined period, the deadline starts from the receipt of the first Product.

To exercise your right, you must inform the Operator of your decision to withdraw by sending, before the expiration of the allotted time, the withdrawal form whose template is included in the appendix below, or any other unambiguous statement expressing your intention to withdraw, to the following contact details:

6 Armaillé Street, 75017 Paris
email : contact@mysorio.com

You must return or restore the Products to the Operator without undue delay and, at the latest, within 14 days of communicating your decision to withdraw.

The cost of returning the Products is your responsibility.

Your liability may be incurred in the event of depreciation of the Products resulting from handling other than that necessary to establish the nature, characteristics, and proper functioning of these Products.

The Operator will reimburse you for all amounts paid, including delivery charges, without unjustified delay and at the latest within 14 days from the date on which it is informed of your decision to withdraw.

Unless he has proposed to collect the Products himself, the Operator may defer the refund until the Products are recovered or until you have provided proof of the shipment of these Products, the date considered being that of the first of these events.

The Operator will process the refund using the same payment method that you used for your purchase, unless you expressly agree to use another payment method and provided that the refund does not incur any costs for you.

The Operator is not obliged to refund the additional costs if you have expressly chosen a more expensive delivery method than the standard delivery method offered by the Operator.


2. Exceptions to the right of withdrawal

In accordance with Article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised in the following cases:

  • The provision of goods or services whose price depends on fluctuations in the financial market beyond the control of the Operator and that may occur during the withdrawal period;
  • The supply of goods made to your specifications or clearly customized;
  • The supply of goods that are likely to deteriorate or expire quickly;
  • The supply of goods that you have unsealed after delivery and that cannot be returned for reasons of hygiene or health protection;
  • The supply of goods which, after being delivered and by their nature, are indissociably mixed with other items;
  • The supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose agreed value at the conclusion of the contract depends on fluctuations in the market beyond the control of the Operator;
  • The supply of audio or video recordings or computer software when they have been unsealed after delivery;
  • The provision of a newspaper, a periodical, or a magazine, except for subscription contracts to these publications.


ARTICLE 9. WARRANTIES

The Operator is bound by the legal warranty of conformity for goods under the conditions of Article L. 217-3 and following of the Consumer Code, as well as the warranty relating to hidden defects in accordance with the provisions of Articles 1641 to 1649 of the Civil Code.

The consumer has a period of two years from the delivery of the goods to request the implementation of the legal warranty of conformity in case of the appearance of a conformity defect. During this period, the consumer is only required to establish the existence of the conformity defect and not the date of its appearance.

When the sales contract for the good provides for the continuous supply of digital content or a digital service for a period exceeding two years, the legal warranty applies to this digital content or digital service throughout the specified supply period. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service and not the date of its occurrence.

The legal warranty of conformity entails an obligation for the professional, where applicable, to provide all necessary updates to maintain the conformity of the goods.

The legal warranty of conformity gives the consumer the right to repair or replace the goods within thirty days of their request, at no cost and without major inconvenience to them.

If the item is repaired under the legal warranty of conformity, the consumer benefits from an extension of six months of the initial warranty.

If the consumer requests the repair of the good, but the seller imposes the replacement, the legal warranty of conformity is renewed for a period of two years from the date of replacement of the good.

The consumer can obtain a discount on the purchase price by keeping the item or terminate the contract by getting a full refund upon returning the item, if:

  • The professional refuses to repair or replace the item;
  • The repair or replacement of the item occurs after a period of thirty days;
  • The repair or replacement of the item causes a major inconvenience for the consumer, especially when the consumer permanently bears the costs of returning or removing the non-compliant item, or if they bear the installation costs of the repaired or replaced item;
  • The non-compliance of the item persists despite the seller's unsuccessful attempt to bring it into compliance.

The consumer also has the right to a reduction in the price of the good or to the termination of the contract when the lack of conformity is so serious that it justifies an immediate reduction in price or termination of the contract. The consumer is not required to request the repair or replacement of the good beforehand.

The consumer is not entitled to the resolution of the sale if the non-conformity is minor.

Any period of immobilization of the asset for the purpose of its repair or replacement suspends the warranty that was still in effect until the delivery of the restored asset.

The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the Consumer Code.

The seller who in bad faith obstructs the implementation of the legal warranty of conformity is liable to a civil fine of up to 300,000 euros, which can be increased to 10% of the average annual turnover (article L. 241-5 of the Consumer Code).

The consumer also benefits from the legal warranty against hidden defects in accordance with articles 1641 to 1649 of the civil code, for a period of two years from the discovery of the defect. This warranty entitles the consumer to a price reduction if the item is kept or a full refund upon return of the item.


ARTICLE 10. CONTENTS PUBLISHED BY THE USER

You have the option to publish the following content on the Site:

Comments  
Review  
Photos

You remain fully responsible for the content you publish on the Site. In this regard, you agree not to publish any illegal content or content that infringes on the rights of third parties, or content that is shocking, violent, pornographic, inciting hatred or discrimination.

By publishing on the Site, you grant the Operator a free license allowing it to reproduce, represent, and adapt the content you publish, for advertising or commercial purposes, by any means and on any medium known or unknown to date, worldwide and for the entire duration of its legal protection.

The Operator reserves the right to refuse or remove any published content, without notice or justification.


ARTICLE 11. RESPONSIBILITIES

The Operator makes its best efforts to provide accurate and up-to-date information and content on the Site, without being able to guarantee the performance, completeness, or reliability of this information and content.

The Operator is not responsible for technical, computer, or compatibility issues or failures affecting the availability or use of the Site, for reasons or circumstances beyond its control.

The Operator is also not responsible for any damages that may result from the use of the Site, including data loss, deterioration, destruction, or viruses that may affect your computer equipment.


ARTICLE 12. INTELLECTUAL PROPERTY

The entire Site, its structure and content (texts, tables, graphics, images, photographs, videos, sounds, databases, applications, and software) are protected by copyright and intellectual property rights of the Operator or its suppliers and service providers.

Any unauthorized representation, reproduction, adaptation, modification, or exploitation is prohibited and may constitute an infringement under Articles L. 335-2 and following of the Intellectual Property Code.


ARTICLE 13. AVAILABILITY

The Operator strives to ensure access to the Site 24 hours a day, 7 days a week, except in cases of force majeure or events beyond its control, without guaranteeing any results or minimum level of quality regarding its availability.

The Operator may at any time and without notice suspend or limit access to the Site, in order to carry out maintenance, updates, modify its content, or any other action necessary for its proper functioning.


ARTICLE 14. HYPERTEXT LINKS

The Site may contain hyperlinks to other websites or external sources.

The Operator assumes no responsibility for the information, advertisements, products, services, or any other content available on these external sites or sources.

The Operator allows the establishment of hypertext links to the Site, provided that the source site does not contain any illegal, violent, or pornographic content, and excluding any use of these links for commercial or advertising purposes. The Operator reserves the right to object.


ARTICLE 15. PERSONAL DATA

As part of its activities, the Operator undertakes to implement the processing of personal data of users of its services in a manner that respects their privacy and complies with current French and European legislation.

More information about the processing of your data is available at this address https://mysorio.com/policies/privacy-policy.

You acknowledge having read it prior to any use of the Site.


ARTICLE 16. COOKIES

The Operator uses cookies and other trackers for advertising purposes and to improve your experience on the Site.

More information on how cookies work and the procedure to manage them is available at this address: https://mysorio.com/policies/privacy-policy


ARTICLE 17. FORCE MAJEURE

The Operator cannot be held responsible for a delay or failure to fulfill its obligations caused by a case of force majeure, as commonly interpreted by French courts.


ARTICLE 18. MODIFICATIONS

The Operator reserves the right to modify, at any time and without prior notice, these T&Cs, in particular to adapt to the developments of the Site by making new features available or by removing or modifying existing features.


ARTICLE 19. PARTIAL NULLITY

If one or more provisions of these T&Cs were to be declared null and void by application of the law, a regulation, or a final decision of a French court, the other provisions will retain all their force and scope.


ARTICLE 20. CLAIM - MEDIATION

1. Complaint

For any complaints, you can contact the Operator at the following details:

6 Armaillé Street, 75017 Paris
email : contact@mysorio.com


2. Mediation

The Operator adheres to the mediation service of the Federation of e-commerce and distance selling (FEVAD): 60 Rue La Boétie, 75008 Paris - contact@fevad.com - http://www.mediateurfevad.fr

For any dispute or disagreement not resolved after an initial amicable claim, you have the option to resort to the consumer mediation procedure of FEVAD.

The information on the procedures for contacting is available at the following address: https://www.mediateurfevad.fr/index.php/espace-consommateur/

The solution proposed by the mediator is not binding on the parties, who remain free at any time to exit the mediation process.

The European Commission has also set up an online dispute resolution platform accessible at this address: https://ec.europa.eu/consumers/odr/


ARTICLE 21. APPLICABLE LAW - DISPUTES

This contract is exclusively subject to French law. In case of dispute, only French courts will have jurisdiction.


APPENDIX: Withdrawal form template

(Please complete and return this form only if you wish to withdraw from the contract.)

To the attention SAS SORIO simplified joint-stock company, située 6 Armaillé Street, 75017 Paris, email : contact@mysorio.com,

I/we (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the good (*)/for the provision of services (*) below:

Ordered on (*)/received on (*) :

Name of the consumer(s):

Address of the consumer(s):

Signature of the consumer(s) (only in case of notification of this form on paper):

Date :

(*) Cross out the unnecessary mention.

[INSERT VAT NUMBER]